Products
Surveys module
Products Surveys module
Imagine mapping the consumer journey, evaluating each touchpoint, benchmarking your performance and measuring health outcomes, all without human intervention. Our surveys module helps you understand how people experience your products and services, so you can deliver better care and stay ahead of the competition. Best of all? We store all data locally, ensuring you stay compliant with Australian healthcare privacy legislation.
- Maps and evaluates the consumer journey
- Provides survey templates and DIY tools
- Links to quality improvement activities
- Alerts you to risks and non-compliance
- Benchmarks performance with peers
Imagine mapping the consumer journey, evaluating each touchpoint, benchmarking your performance and measuring health outcomes, all without human intervention. Our surveys module helps you understand how people experience your products and services, so you can deliver better care and stay ahead of the competition. Best of all? We store all data locally, ensuring you stay compliant with Australian healthcare privacy legislation.
- Maps and evaluates the consumer journey
- Provides survey templates and DIY tools
- Links to quality improvement activities
- Alerts you to risks and non-compliance
- Benchmarks performance with peers
Advanced Analytics
Unlike other survey software on the market, eQstats is designed specifically for the healthcare industry. It features advanced analytics that considers both the scored response and the comments for that question, to give you a weighted score that’s a true measure of the consumer experience. Surveys can also be integrated with other modules in the eQstats product suite, so you can link results to quality improvement activities, audits, core standards and more. When it comes to surveys, there’s simply nothing else like it.
Integrated Approach
We know that engaging surveys get the highest response rates. That’s why we allow you to customise every element of your survey, from the topic and questions to the branding and design. You can use one of our templates, or design your own. It’s ideal for organisations that want to shift from a culture of individual siloes, to an integrated approach that maximises staff efficiency. Executives will enjoy full visibility across the organisation, so they can improve consumer journeys or clinical pathways with ease.
Sophisticated Surveys
Give everyone in your organisation an opportunity to improve the consumer journey, by creating sophisticated surveys in minutes. Choose from a range of invitation options, then let your team view, edit and analyse the surveys you share with them. People can respond to your survey in a number of ways, from paper and email to tablets and smartphones. You can embed the survey in your own website, or use ours via a branded API push. The results will automatically be collected and analysed, so you don’t have to worry about a thing.
Smart Analysis
Our real-time functionality means you’ll get immediate feedback on your survey results, including alerts and escalations based on consumer feedback. This gives you an opportunity to respond or contact people straight away to improve their experience. Each survey will be rated based on a pre-determined level of risk, then added to a quality log or risk register for corrective action if required. We pride ourselves on using the highest level of data security, with data cleaning and storage that complies with Australian healthcare privacy legislation.
Advanced Analytics
Unlike other survey software on the market, eQstats is designed specifically for the healthcare industry. It features advanced analytics that considers both the scored response and the comments for that question, to give you a weighted score that’s a true measure of the consumer experience. Surveys can also be integrated with other modules in the eQstats product suite, so you can link results to quality improvement activities, audits, core standards and more. When it comes to surveys, there’s simply nothing else like it.
Integrated Approach
We know that engaging surveys get the highest response rates. That’s why we allow you to customise every element of your survey, from the topic and questions to the branding and design. You can use one of our templates, or design your own. It’s ideal for organisations that want to shift from a culture of individual siloes, to an integrated approach that maximises staff efficiency. Executives will enjoy full visibility across the organisation, so they can improve consumer journeys or clinical pathways with ease.
Sophisticated Surveys
Give everyone in your organisation an opportunity to improve the consumer journey, by creating sophisticated surveys in minutes. Choose from a range of invitation options, then let your team view, edit and analyse the surveys you share with them. People can respond to your survey in a number of ways, from paper and email to tablets and smartphones. You can embed the survey in your own website, or use ours via a branded API push. The results will automatically be collected and analysed, so you don’t have to worry about a thing.
Smart Analysis
Our real-time functionality means you’ll get immediate feedback on your survey results, including alerts and escalations based on consumer feedback. This gives you an opportunity to respond or contact people straight away to improve their experience. Each survey will be rated based on a pre-determined level of risk, then added to a quality log or risk register for corrective action if required. We pride ourselves on using the highest level of data security, with data cleaning and storage that complies with Australian healthcare privacy legislation.
eQstats Pty Ltd
ABN 81 116 080 829
Contact Us
+61 1300 131 081
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